Gans Mandi Privacy Policy

1 Who We Are

This Privacy Policy applies to the Gans Mandi platform, accessible at gansmandi.org. Gans Mandi is an online entertainment platform offering slots, live casino games, sports betting, bingo, fish games and a dedicated mobile app — all built for players in Pakistan with PKR-based payments and local support.

When you register an account, deposit funds, place a bet, browse the platform or contact our support team, you are interacting with Gans Mandi as the data controller. This means we determine the purposes and methods by which your personal information is processed. We take that responsibility seriously and this policy sets out how we honour it.

2 Data We Collect

Gans Mandi collects personal data in two ways — information you provide directly, and information that is collected automatically when you use the platform. We only collect what is necessary for operating your account and delivering the service.

We do not collect sensitive personal data such as biometric information, medical records or political opinions. We do not knowingly collect data from anyone under the age of 18. If we discover that data has been submitted by someone who is underage, it will be deleted and the associated account will be closed.

3 How We Use Your Data

Every piece of data Gans Mandi collects is used for a specific, legitimate purpose. We do not use your data beyond the scope described in this policy without your explicit consent.

• Account Management — Your identity and contact data are used to create and maintain your account, verify your age and identity, and respond to your support queries.
• Transaction Processing — Financial data is used to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to process withdrawal requests back to your registered payment method.
• Platform Personalisation — Usage data helps us improve the platform experience — for example, showing games you have recently played or remembering your preferred settings.
• Fraud Prevention and Security — Technical data such as IP addresses and device identifiers are used to detect unusual login patterns, prevent account takeovers and identify potential fraudulent activity before it affects your account.
• Communications — If you have opted in, we may use your email or phone number to send promotional offers, PSL betting reminders or platform updates. You can opt out at any time.
• Legal and Compliance Obligations — In certain circumstances, we may be required to retain or disclose data to comply with applicable legal obligations or in response to a valid formal request from an authority.

4 Payment Information4 Payment Information

When you make a deposit or request a withdrawal on Gans Mandi, your transaction is processed through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or a Pakistani debit card. Each of these providers operates under their own security and data handling standards.

Gans Mandi records transaction amounts, transaction IDs, the payment method type used and timestamps for every deposit and withdrawal. This information is retained as part of your account history and is necessary for resolving any transaction disputes, processing your withdrawals correctly and maintaining accurate financial records.

• Gans Mandi does not store your full JazzCash or Easypaisa PIN, your bank account password or your full card number.
• Payment data is transmitted over encrypted connections and never passed to third parties for marketing purposes.
• If a withdrawal is flagged for review, the relevant transaction data will be examined by the Gans Mandi team as part of that process.
• PKR transaction records are retained for a defined period as required by our internal financial record-keeping obligations.

5 Sharing Your Data

Gans Mandi does not sell, rent or trade your personal information. We share data only with the specific categories of third-party service providers that are necessary to operate the platform, and only to the extent required for those purposes.

• Payment Processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction information necessary to process your deposits and withdrawals in PKR.
• Identity Verification Providers — If additional KYC (Know Your Customer) checks are required, your identity documents may be shared with a verified identity verification service solely for that purpose.
• Fraud Prevention Services — Technical data such as IP addresses and device fingerprints may be shared with fraud detection tools to identify and prevent account abuse and financial crime.
• Platform Infrastructure Providers — Our hosting, database and content delivery partners have access to data only in the performance of their contracted services and are bound by strict confidentiality obligations.
• Legal Authorities — Where required by a formally issued legal obligation or valid request, Gans Mandi may disclose specific data to relevant authorities. We will notify you where permitted by law.

All third-party partners who handle your data on our behalf are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond their specific contracted function.

6 Data Retention

Gans Mandi retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention period depends on the type of data:

• Account and identity data is retained for the duration of your account plus a minimum period following closure, to allow for dispute resolution and compliance with any applicable record-keeping obligations.
• Transaction records are retained for a standard financial record-keeping period to support withdrawal audits, bonus settlement reviews and any disputed transaction investigations.
• Support communications are retained for a reasonable period to provide context for ongoing or future queries and to improve service quality.
• Technical and usage data such as session logs and IP records are retained for a shorter period used primarily for security monitoring and fraud detection.

When retention periods expire, data is securely deleted or anonymised. If you request account deletion before a retention period has expired, we will delete all data that we are not legally or operationally required to retain and will inform you of anything that must be kept and for how long.

7 Cookies and Tracking

Gans Mandi uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies used:

• Essential Cookies — Required for the platform to function. These include session cookies that keep you logged in while you navigate between game pages, and security cookies that help protect your account. These cannot be disabled without breaking the platform.
• Functional Cookies — These remember your preferences such as your chosen language setting, last-visited game category or display preferences, so you do not have to reset them every visit.
• Analytics Cookies — These help us understand aggregate usage patterns — for example, which game sections are most popular among Pakistan players during PSL season, or where users commonly drop off during registration. This data is analysed at a group level, not linked to individual identities.

You can manage or block cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics cookies will not affect your account access or gameplay.

8 Your Rights Over Your Data

As a registered user of Gans Mandi, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your registered account details and a description of your request.

Requests are responded to within a reasonable timeframe. In some cases, identity verification may be required before a request can be fulfilled to ensure we are disclosing or modifying data only for the correct account holder.

9 Security Measures

Gans Mandi takes the security of your personal data seriously. The platform employs a layered approach to security that covers both the technical infrastructure and internal access controls.

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Stored data — including account credentials and transaction records — is encrypted at rest.
• Access to personal data within Gans Mandi is restricted to team members who need it to perform their specific role. Access logs are maintained and reviewed regularly.
• Accounts are protected by password requirements and session timeout policies. Suspicious login attempts trigger additional verification.
• Our platform and infrastructure are subject to regular security reviews to identify and address potential vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security against all threats. If you suspect that your account has been compromised — for example, if you notice logins you did not make or unexpected changes to your account — contact Gans Mandi support immediately so the account can be secured.

10 Children's Privacy

Gans Mandi is strictly an adult platform. No person under the age of 18 is permitted to register, deposit, play or otherwise use the platform in any capacity. We do not knowingly collect personal data from anyone under 18 years of age.

If we become aware — through our own age verification checks, a report from a third party, or through any other means — that personal data has been submitted by someone who is under 18, we will take the following steps immediately:

• The associated account will be suspended and then permanently closed.
• All personal data linked to that account will be deleted.
• Any balance — including deposits and any winnings — will be handled in accordance with our Terms and Conditions regarding underage registrations.

Parents or guardians who believe a minor may have registered on this platform are encouraged to contact the Gans Mandi support team as soon as possible. We will investigate and act promptly on any such report. For guidance on protecting young people from accessing online gaming platforms, please visit the Responsible Gaming page.

11 Changes to This Privacy Policy

Gans Mandi may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we handle data, or in response to feedback from users. When changes are made, the "Last updated" date at the top of this page will be revised.

For material changes — those that significantly affect your rights or how your data is used — we will make a reasonable effort to notify registered users via email or through an in-platform notice before the changes take effect. For minor or administrative updates, the revised policy will simply be published on this page.

Continuing to use the Gans Mandi platform after an update to this policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to understand more about how a specific type of data is used, or wish to exercise any of your data rights, please get in touch with the Gans Mandi support team. We aim to respond to all privacy-related queries as quickly as possible.

You can reach us by email at [email protected]. When submitting a data request, please include your registered username and a clear description of what you are requesting so we can handle it efficiently and accurately.

For information on managing your gaming habits and the self-exclusion tools available to you, visit the Responsible Gaming page. For the full platform rules, visit the Terms and Conditions page.